F.A.Q.

Product Installation

Do I need a license for each computer that runs the application? No, only for the computer that is connected to the scale. During the installation process, select the Network option for additional computers that do not connect with the scale. You can find further instructions on your Users manual.
My old license number is invalid. What am I doing wrong? For security purposes, each license is valid only for one computer with specific information.
When you reinstall your product in another computer, this information changes and you will need a new license key. Check your user manual for further information on licenses.

Application Settings

The program is asking for the database location. What should I do? If this is the first time you are using the program, you must have received an empty database on your purchase with the default configuration for your company. Ask your system administrator for this file. It is a Microsoft Access database file with mdb extension.

If you have previously worked with the application and you are reinstalling the product, you must load the latest database backup file. Ask your system administrator for this file and check it has the lastest changes.
The scale indicator is not communicating. This is a common issue, follow these steps to check whether the problem is:
  1. Check the scale indicator is turned on
  2. Check the indicator cable is correctly attached to the computer
  3. Open the Test Scale Connection window and check that the serial port number is the correct one. Serial ports are installed and assigned under Windows, and serial port numbers can vary on each computer. Check the available ports and select the correct one
  4. This step is only necessary when you are configuring for first time the scale indicator. If it was working before and the previous steps does not solved the problem, contact your scale vendor for further assistance. Otherwise, in the same Test Scale Connection window, select the Scale Setup option and define the following communication parameters:
    a) Output. You should indicate what does the indicator is waiting to begin the transmition. Check your indicator configuration and choose the correct transmition mode.
    b) Input. This setting indicates how to interpret the weight received. The most common formats received can be configured from the list, nevertheless, you can send us the information received, and our support team will send the correct string for this parameter.
  5. If none of the previous steps solved the problem, the serial port could be damaged. Try switching the cable to another port number and try again.
Tickets are not printing. Follow these steps:
  1. Check the printer is turned on
  2. Check the printer cable is attached to the computer
  3. Check that the printer tray contains paper
  4. Check your ticket settings to determine when to print the ticket.
    Use the Ticket Editor to check whether the ticket is printed on the first or second weigh. Also check if your selection of inbound, outbound or public operation is correct.
  5. Check your ticket settings to determine the type of printer used.
    The program can print to Serial and Windows printers, check that your selection is correct, and also check that your printer is installed and configured correctly following these steps:
    a) In case of serial printer, the data is sent through a serial port. Check the serial port number and baud rate are correct in the Configure Printer menu under the Scale menu. If this does not work, try switching the cable to another serial port in your computer and try again.
    b) In case of Windows printer, check the printer is installed and configured as the default printer under Windows. Use the Windows "Print Test Page" option in the printer settings to check it was installed correctly.
Each time a ticket is printed, the program prompts for one or more values This problem is generated when the ticket contents have invalid values.
A ticket displays fixed and variable information. The truck weight is a variable value and it changes on each transaction. All the variables are defined in the this format: "{Inbound.Gross}". During the print operation, this value is replaced with the actual gross weight value. But when a variable does not exist, the program will prompt for the variable value. For example: "{Inbound.Gros}" is misspelled and the program will prompt for Gros, because it is considered as an unknown variable.
Check all your variables in the Ticket Editor and correct those misspelled.
The weight is not displayed correctly This problem could be generated by an incorrect scale communication configuration when the indicator is transmitting tare or net weights. Is very important to transmit always and if possible only the Gross weight, otherwise, users can use this issue to generate invalid transactions.
For example, suppose you have an indicator which transmits Gross, Tare and Net weights in the following format: G 12000 T 100 N 11900, and the program is configured to detect any number as the current weight. In this case when the user presses the Weigh button, three possible values could be considered as correct values: 12000, 100 and 11900. The indicator display could be showing the Net value and the application reading 11900. The user could never notice this issue and save invalid transactions.
Can I change the scale calibration units? Yes, is possible but an advanced configuration is required. Available units are: KG, LB, TON, OZ, ST, LT and GRAM. To change this setting, send us an email to receive further information.
Can I use another unit of measure for one or more tickets? Yes, is possible to use another units of measure. This setting can be changed in the Ticket Editor. The weight is stored in the calibration units, but during print operation those values are converted to the ticket units. For example, if you wish to print your tickets in KG and other tickets for a specific customer in LB, you can create another ticket with custom information. Set the KG ticket as the default ticket for that operation and the user can select which ticket to print during the weigh operation.
Can I add or change an input field for inbound or outbound operations? Yes, is possible to add, change or remove input fields.
Fixed fields that could not be removed or updated are: Truck ID, Truck Type, Make, Driver, Customer, Vendor, Hauler, Product, RawMaterial and Notes.
To add or change a field, an advanced configuration is required, please send us an email describing your requirement to receive further instructions. A maximum of six fields can be appended.
How can I prompt for username and password when the application starts? By default, the application does not prompt for user and password. To integrate user accounts, use the Integrate Database Security option under the Tools menu. You can also remove user accounts deleting all the users from the list.
A video tutorial is available in the Users Area and contains a full description on how to create user accounts and permissions.

Program Usage

Where does data is stored and which files are generated by the application? All user configurations are stored in the folder: My Documents\Softion Camionero Files with dat extension contains user configurations, such as reports appearance. Scale, printer and ticket configurations are stored in the database, which possibly resides in the same folder or in the local network.
All transactions, customers, vendors, products, haulers, etc are also stored in the database.
The database location can be changed using the "Open Database..." menu under the File menu.
All setting files can be deleted and will be generated again the next time the application runs or a report is opened.
How can I make an input field as optional or required to complete a transaction? A required field can be configured in two different ways:
1st. Using the Ticket Editor.
The Ticket Editor has an option that indicates whether all the variables contained in a print format are required. Open the Tickets list, right clic the ticket and choose "All Fields are Required" under the Missing Fields menu. For example, suppose a ticket contains the "{Inbound.Quality}" variable, the user will not be able to finalize a transaction until the Qualify field has a value.
2nd. Using advanced configuration.
This options applies to custom fields, and must be configured directly in the database structure. Send us your requirement and our support team will send further instructions.
Why does one or more fields are disabled before completing a transaction? Some security locks could produce this behavior:
1st. User John captured fields A, B and C, and left empty fields D and E. Later, user Ross opens the pending transaction. Fields A, B and C will appear disabled to Ross, because John captured them previously, but fields D and E will appear enabled, because those have no value yet.
2nd. A ticket was previously printed with those fields. For example, on the truck first weigh a ticket was printed with fields A, B and C. When completing this pending transaction, these fields are disabled because there was a printed evidence of that information.
Nevertheless, you can use the supervisor button to enable these fields and update the information.
Why does a product, customer or vendor appear disabled? Some security locks could produce this behavior:
1st. User John captured product A. The only user that could change this information is John, other users will see this product disabled.
2nd. You do not have sufficient privileges to edit products, customers or vendors. Ask your system administrator for further information.
However, any locked item can be unlocked using the supervisor password.
I do not see the option to create a new transaction To create a new transaction, press the "New Operation" button in the startup screen or select the "New Inbound Operation" or "New Outbound Operation" under the New toolbar button.
If those buttons does not appear or appear disabled, then you have installed the application in Network mode (option 2). Uninstall the product and reinstall it using the Scale mode (option 1) during the installation process. See your Installation Manual for further instructions.
Important: If you are not planning to weigh trucks in this computer, do not use Scale mode, because it will ask for an activation key and you can use only your license for the computer that is connected to the scale indicator.

Error Messages

Error: Operation must use an updatable query. This error message is raised when the database is readonly and does not have write privileges.
You will need assistance of your system administrator to check the Windows user permissions on the folder where the database resides and the database file is not marked as readonly.